Shipping & Delivery

1. Order Processing

Orders are processed after successful order confirmation and payment verification.

Processing time may vary depending on product availability, order volume and other operational circumstances.

2. Delivery Time

Delivery time depends on the shipping address, courier service, product availability and other factors.

Estimated delivery information, where available, may be communicated during or after the ordering process.

Delivery timelines are estimates and may be affected by weekends, public holidays, weather, courier delays, operational issues or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Shipping charges may vary depending on the order, delivery location and applicable shipping arrangements.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact details.

We are not responsible for delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer.

5. Delivery Attempts

The courier partner may make delivery attempts according to its standard delivery procedures.

Customers should ensure that someone is available to receive the parcel and that the provided contact details remain reachable.

6. Delayed or Lost Shipments

If your order appears to be delayed, please contact us with your order details so that we can assist you and coordinate with the applicable courier service where possible.

Courier delays may occur due to circumstances outside our control. We will make reasonable efforts to assist with such issues.

7. Damaged or Wrong Product

If you receive a damaged or wrong product, please contact us within 2 days of delivery.

Please keep the product, packaging and shipping materials safely until your request has been reviewed.

A complete 360-degree parcel unboxing video without any cuts or editing is mandatory for damaged or wrong-product claims.

Please refer to our Returns & Exchange Policy for complete eligibility conditions.

8. International Orders

International shipping is not currently available unless specifically stated during checkout or confirmed by us.

Where international shipping is offered, additional delivery conditions, duties, taxes and charges may apply.

9. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services or business practices.